DUTY FREE SHOPPING MADE EASY! Know More
Processed by Third Party
Mabuhay! Welcome to Duty Free Philippines. These Terms of Use ("Terms") govern your use of our website and online shopping services ("Services"), which are processed and fulfilled by a third-party service provider ("Speed Regalo"). By accessing or using the Services, you agree to be bound by these Terms, which acknowledges your rights under the Consumer Act of the Philippines officially known as Republic Act No. 7394 ("Consumer Act"). Nothing in these Terms shall limit or restrict your rights under the Consumer Act.
Please review these carefully as this may affect your legal rights. Regularly check this page as we may make some changes from time to time. Your continued use of this site constitutes your agreement to be bound by the Terms of Use.
These Terms and Conditions are to govern the rights and obligations of the customer and DFPC so that the customers can use relevant services provided by Speedregalo.
By accessing or using this website, you acknowledge and agree to be bound by these Terms of Use and our Privacy Policy. If you disagree with any of these terms, you are prohibited from using the website or placing orders.
To use the Services, you must be at least 18 years old and have the legal capacity to enter into contracts in the Philippines. You also represent and warrant that you are not a person barred from receiving services under the laws of the Philippines.
5.1 To access and use our services, you must register an account to use some services on the Site. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
5.2 You warrant that all information you provided during registration is accurate, complete, and current. You agree to update your information promptly if it changes. You may refer to our Privacy Policy for more information on how we use your data.
5.3 We reserve the right to refuse registration or terminate your account at any time, for any reason, without notice.
5.4 Duty Free reserves the right to only accept orders from you if you are 18 years old or above. If you are under 18 years of age, you must let your parent or guardian know about Duty Free Philippines’ Privacy Policy before you register and use the Site and its services.
6.1) All orders placed through our website are processed and fulfilled by Speed Regalo’s user-friendly and secure platform for online shopping.
6.2) To place an order for pick up, simply browse our website, select your desired items, and choose "Pick Up" as your delivery method at checkout. You will be prompted to select a pick-up location and time. Once you have reviewed your order and entered your payment information, click "Place Order".
6.3) Once you place your order, you will receive a confirmation email with your order details and pick up instructions. We will then process your order and notify you when it is ready for pick up.
6.4) Speed Regalo is responsible for securely processing your payment information and authorizing transactions.
6.5) You agree to provide accurate and complete information during the checkout process.
7.1) Product Description and Prices: All product descriptions and prices on our website are listed in US dollar currency. We reserve the right to adjust prices without prior notice.
7.2) Payment Options: Your payment is securely processed. All payments are processed through our secure payment gateway, compliant with DTI security standards. When an order is placed on the site, the user shall have the following payment options:
Credit or Debit Cards which shall include major credit and debit card providers, such as Visa, Mastercard, JCB, and American Express. When paying using a credit or debit card, the user shall be redirected to an external website owned and operated by an independent payment gateway service provider, which shall collect and process the user’s financial information according to its terms and policies.
E-payments. When paying using electronic payments the user shall be redirected to an external website owned and operated by an independent payment gateway service provider, which shall collect and process the user’s financial information according to its terms and policies.
7.3) Promotion and Discounts: Promotions and discounts are subject to specific terms and conditions. Please refer to the promotion detail for more information.
Please bring your order confirmation and a valid government-issued ID to the pick-up location at your chosen time. Our customer relations staff will verify your identity and order details before releasing your order.
9.1) You may cancel your order at any time before it is processed by contacting us at +(63) 9266934289 or admin@dutyfreephilippines.com.ph
9.2) Our merchandise return/replacement policy is available on our website and clearly outlines eligible items, timelines, and return procedures. Please review our detailed Merchandise Return and Exchange policy for eligibility criteria and instructions.
9.3) Our Merchandise Return/Replacement Policy applies to online shopping orders. The policy clearly outlines return procedures, timelines, and responsibilities, adhering to the Consumer Act.
9.4) Products ordered through this Site may be returned for a return or replacement if they are returned unused, in their original condition, and with their original packaging.
9.5) To initiate a return or replacement, please follow the instructions on our website or contact our customer service through the website or contact us at +(63) 9266934289 or admin@dutyfreephilippines.com.ph
All products sold on the Website are covered by a warranty. The length and terms of the warranty vary depending on the product and the manufacturer.
11.1. Making a Warranty Claim
If you believe that a product you purchased on the Website is defective and covered by warranty, you can make a warranty claim by contacting the manufacturer directly. The manufacturer's contact information will be included in the product packaging or on the product's website.
11.2. Company's Role in Warranty Claims
DFPC is not a party to the warranty between you and the manufacturer. We cannot guarantee that the manufacturer will honor your warranty claim. However, we will do our best to assist you by facilitating the process of your request to the concerned category officer/supplier representative about the warranty service. A valid warranty card and invoice are required to ensure the basic guarantee of your rights, please be sure to keep them safe;
12.1) We value your privacy and are committed to protecting your personal information.
12.2) We employ industry-standard security measures to safeguard your data on our website. However, the processing and storage of your transactions are primarily handled by Speed Regalo.
12.3) We have a contractual agreement with data sharing provisions with Speed Regalo outlining permitted data access, usage, and disposal for order fulfillment purposes.
12.4) For detailed information on how we and Speed Regalo collect, use, and protect your personal information, please refer to our respective Privacy Policies.
13.1) Our website may contain links to third-party websites and services, such as payment gateways or social media platforms.
13.2) We are not responsible for the content, practices, or privacy policies of these third parties.
13.3) Your use of third-party websites and services is subject to their terms and conditions.
The content of our website, including text, graphics, logos, and trademarks, is protected by intellectual property laws. You may not reproduce, distribute, or modify any part of our website without our prior written permission.
15.1) DFPC disclaims all warranties, express, or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.
15.2) The website and services are provided “AS IS” and DFPC makes no representations or guarantees regarding the reliability, availability, timeliness or accuracy of the website or services.
15.3) We reserve the right to modify these Terms of Use at any time without prior notice.
These Terms of Use shall be governed by and construed under the laws of the Philippines.
These Terms of Use constitute the entire agreement between you and us regarding your use of our website and services.
We may revise these Terms of Use at any time by posting the revised terms on our website. You are bound by any such revisions when you use our website after the revised terms are posted.
If you have any questions about these Terms of Use, our Privacy Policy, or your online shopping experience, please contact us through the website or by calling DFPC trunkline nos. 85524337
We value your feedback, if you have suggestions or comments about our products or services, please let us know.
