DFPC Online Shopping Program Merchandise Return and Exchange Policy 

Mabuhay! We hope you love everything you purchased from DFPC’s shopping online site. This policy outlines our return and exchange process for your convenience.

1. Return Time Frame:

Customers may initiate the return of item/s within Thirty (30) days from the time of purchase provided it is accompanied by proof of purchase, in their original packaging and complete accessories. Items purchased at a discount may be returned/exchanged within 7 days from the date of purchase only. 

2. Eligible Items allowed for a return/exchange:

Goods that are exempt from being returned or exchanged are intimate apparel or items (e.g. earrings, underwear, socks, etc.), and health and personal care items for hygienic and sanitary reasons.  

Consumable items purchased through our online site may also be returned or exchanged if they are unopened, sealed, and in their original state of packaging, together with the proof of purchase.

For Items allowed for refund or exchange in original condition with tags and labels attached and accompanied by proof of purchase, a Credit Voucher shall be issued and must be used within 30 days at any of our DFPC outlets and must be used in full upon presentation for payment. If the credit voucher is not utilized in full, it is presumed that the customer waives the excess amount.

Items for exchange may be of the same amount or higher value as the item/s being returned. Any price difference must be paid. 

3. Return and Exchange Process:

Please refer to our Citizens Charter on Duty Free Philippines website: 

https://dutyfree.gov.ph/sites/default/files/pdf/citizens-charter-2022-1.pdf

4. Policy Updates

We reserve the right to update and modify our merchandise return and exchange policy. Any changes will be communicated on our website.

5. Customer Service:

If you have any questions about our return and exchange policy, please feel free to contact our customer service team at:

Email: admin@dutyfreephilippines.com.ph
Facebook Page: https://www.facebook.com/dutyfreephils

Viber / WhatsApp / Mobile: +639266934289

Trunkline no.: 8552-4337

6. Making Returns Easy:

We want to make the return process as easy as possible for you. Here are some additional tips:

• Review product descriptions and size charts carefully before ordering.
• Keep your original receipts and packaging materials.
• Contact customer service if you have any questions about the return process.

Thank you for choosing Duty Free Philippines. We value your satisfaction and are committed to providing an excellent shopping experience. 

We hope this policy helps you shop with confidence at Duty Free Philippines!